1. Introduction
This Privacy Policy explains how Velora processes personal data for inquiries, service activation, support, and billing. We aim to handle information in line with applicable laws in the UAE and with GDPR principles such as lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. This document describes what we collect, why we collect it, how long we keep it, and the rights available to you. It applies to interactions with our website, contact forms, phone and email communications, and service provisioning. By contacting us or using our services, you acknowledge that you have read this policy.
2. Data We Collect
We may collect identification details (name, email, phone), address or area for installation, service preferences, device compatibility information, and communications related to your inquiry. For billing and account management, we may process payment-related records and plan information as necessary to provide services. Technical data may include basic diagnostic or configuration details you choose to share for troubleshooting. We keep data collection limited to what is relevant for support, activation, and service operation. Where required, we will ask for your consent before collecting optional information.
3. Purposes and Legal Bases
We process personal data to respond to inquiries, recommend plans, activate services, provide support, manage billing, and maintain records. Processing is based on one or more of the following: your consent (for optional communications), the necessity to perform or prepare a contract (for service activation and support), compliance with legal obligations (such as record keeping), and our legitimate interests in operating and improving services. We do not use personal data for unrelated purposes without informing you and, where required, obtaining consent. Marketing communications, if any, are optional and subject to your preferences.
4. Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including service provision, billing, and support. Retention periods may vary depending on legal, operational, and accounting requirements. When data is no longer needed, we take steps to delete or de-identify it in a reasonable timeframe. Records associated with active accounts may be retained while services remain in use, with additional limited retention where required by law. You can contact us for more details on retention relevant to your account.
5. Sharing and Transfers
We may share personal data with service partners involved in activation, installation, customer support, or billing. These recipients are instructed to process data only for the purposes described and to apply appropriate safeguards. If data is processed outside your location, we aim to ensure reasonable protections are in place. We do not sell personal data. Any optional third-party tools we use are reviewed for necessity and proportionality to the aims described in this policy.
6. Your Choices and Rights
Subject to applicable law, you may request access to your personal data, ask for corrections, request deletion, or seek restriction of processing in certain cases. You may also object to certain processing or request data portability where applicable. If processing is based on consent, you can withdraw that consent at any time without affecting processing performed before withdrawal. To exercise these options, please contact us using the details below, and we will respond within a reasonable time.
7. Security
We apply administrative, technical, and organizational measures intended to protect personal data against unauthorized access, alteration, or loss. While no method is entirely risk-free, we regularly review safeguards for proportionality and effectiveness. Access to personal data is limited to authorized personnel with a need to know. We encourage you to use strong device security and keep your account details confidential.
8. Updates
We may update this policy to reflect changes in services or applicable requirements. Material changes will be communicated through our website or direct notice where appropriate. Please review the policy periodically to stay informed about our practices.
9. Contact Information
Velora
Address: 715 5th St - Al Manhal - W15 01 - Abu Dhabi - UAE
Phone: +971563570026
Email: [email protected]