1. Introduction
These Terms & Conditions govern the use of Velora’s mobile and internet plans in the UAE. By requesting or activating services, you accept the conditions described here. The goal of this document is to set out mutual responsibilities clearly and to ensure a consistent understanding between Velora and its customers. This prevents confusion and provides a transparent framework for how services are delivered.
2. Eligibility
To request services, you must be of legal age and able to provide accurate information for account setup and billing. Eligibility may also require confirmation of your address for installation of home packages. Providing accurate and current details ensures that you receive proper support and that invoices are sent correctly. If any changes occur, such as moving to a new address, you are responsible for informing Velora so that service records remain up to date.
3. Plans and Activation
All plans are described in plain language, including what is included, how activation works, and any usage notes. For mobile and internet plans, activation may involve SIM or eSIM setup, device configuration, or home installation. Velora provides clear instructions before services begin to reduce misunderstandings. Performance may vary based on device compatibility, coverage area, or environmental factors, but guidance is provided to optimize everyday use. Written summaries of the chosen plan and activation details are shared for transparency.
4. Billing and Payments
Billing cycles and payment methods are explained at the time of activation. Customers receive invoices or receipts for their records, typically by electronic means. Payment must be made according to the stated timelines to ensure uninterrupted service. If a discrepancy arises, customers can contact Velora for a review, and the outcome will be provided in writing. Failure to pay may result in temporary suspension, with steps outlined for reconnection.
5. Fair Use and Service Behavior
Some plans include fair-use policies designed to ensure balanced service quality across all users. These policies are described in clear terms to help you understand expected usage. Using services responsibly helps prevent network congestion and ensures stable performance for everyone. Misuse of services, such as unauthorized reselling, is not permitted. Velora provides guidelines to help users manage their connections appropriately.
6. Service Adjustments and Maintenance
Velora may occasionally update services to introduce new features, improve performance, or retire older options. Maintenance windows may be scheduled, and when possible, customers are notified in advance. These updates are designed to improve reliability and security. Documentation and guides may also be revised to reflect these changes.
7. Limitations of Service
Service performance depends on multiple factors, including user devices, building structures, network traffic, and environmental conditions. Velora provides practical advice to improve performance, but results may differ. Customers should be aware that while support is available, uniform outcomes cannot be guaranteed.
8. Contact Information
Velora
Address: 715 5th St - Al Manhal - W15 01 - Abu Dhabi - UAE
Phone: +971563570026
Email: [email protected]